Delivery Problem E-mail From Netflix

I received an e-mail from Netflix today stating that the movie they mailed yesterday was returned to them today unopened. How did that happen??

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Delivery Problem
Dear Stephen,We wanted to let you know that there was a delivery problem with DIGGERS. It was shipped on 04-MAR-08 but was returned to us unopened.

We have reshipped this movie, and it should arrive within the next day or two. We regret any inconvenience this delay may have caused.

-The Netflix Team

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