I received an e-mail from Sausser Farms at 8:36 this morning stating that “Just a reminder to those in the Roanoke area that the stand will be closed today, July 3rd.”
Reminder? A reminder would imply that we were informed previously that the stand would be closed today. We weren’t.
The survey for this week clearly asked when those of us in Roanoke wanted to pickup our vegetables on Friday or Saturday. I chose Saturday, and I guess I’m out of luck.
I replied to the e-mail with the following, “You’re announcing on Saturday morning that the stand is closed today. How much worse can your customer service get?“
The response I received was:
Steve,
They have been letting everyone know at the stand and it has been posted on the Website. Out of courtesy, I simply sent out a reminder…that has to be better than not reminding people.
-Chris
And my response to that was, “No, it wasn’t posted on the website until this morning. The survey that we were asked to fill out for the week clearly asked if we planned to pickup Friday or Saturday.
When did they tell the people at the stand – yesterday? If they picked up yesterday, they are not picking up again today, are they?“
The customer service just keeps getting worse.
Sausser Roanoke Survey for weekend of 7/2 – 7/3:
Sausser Farms Roanoke Survey for Weekend of 7/2-7/3
the email:
Just a reminder to those in the Roanoke area that the stand will be closed today, July 3rd. Thank you! Click to view this email in a browser If you no longer wish to receive these emails, please reply to this message with "Unsubscribe" in the subject line or simply click on the following link: Unsubscribe Sausser Farms 9175 Patrick Henry Hwy Phenix, Virginia 23959
This thing is a rip-off! I have been to the Christiansburg location 5 times and have gotten only broccoli and a few zucchini. The other four times, they have had nothing to offer, or have been closed. I will be demanding a refund.
Good luck with that refund. I sent my 2 cards in over a month ago – no refund yet. Sent 2 emails, both of which received automated responses stating that my emails probably wouldn't be read. Phone – disconnected. Now, website down.