Several Valley residents, as well as some in Richmond and Roanoke, are upset they aren’t getting the vegetable deliveries they pre-purchased. In fact, some are so upset, they are even calling police.
Sausser Farms promised its customers five pounds of vegetables a week, but for the past three weeks, customers haven’t received any produce.
The Better Business Bureau began receiving complaints about the farm a few weeks ago. They have been in contact with the farm’s owner who says the problem is simply a bad season.
The BBB says they don’t think this case is a scam, just bad management.
WHSV has the article
IM really curious to see if they will show up this week. the 3 weeks is over, but im not holding my breath!
I have more questions than answers. If anyone has answers, please post them for all to see. This includes Paul and Samantha Sausser.
1) Why is the Sausser Farms website disabled? (This is the only way to get information about the farm and its progress if any.)
2) How can a business take money from thousands of people and then add a disclaimer after they have received the money?
3) When a product is offer by any business and is not delivered, isn’t a consumer entitled to a refund? (Maybe the BBB can answer this one.)
I have a few others but I will see if there is any response first before posting more.
I was curious also to see if the Sausser’s would reopen as they stated they would 3 weeks ago. The Christiansburg store did not open this week. The long story Paul Sausser wrote as “he sat on his tractor” is still on the window but the letter stating the store would reopen this week is gone. Someone had to come to remove the sign but no other information was posted about a reopening.
It’s really a shame there is no accountability for ripping people off!