I completed and submitted the survey and showed up to pick up my vegetables at 8:30 AM this morning (expecting a line, I arrived early). I waited until 10 AM and no one showed up. Will the boxes that I ordered for today be there tomorrow?
The Saussers are in way over their heads…if you are going to sell 6,000 shares (which grossed them $210,000), you need to be prepared to deal with 6,000 relationships. They should have a full-time employee to answer phones/emails. When I call to discuss a problem, I expect to (a) be able to speak with an adult who can answer my questions; or (b) have my call returned by such an adult — all I ever get is the Sausser's children who either can't answer my questions or make things up. Emails go unanswered. And now…when you call on the phone, the line just rings and rings and never goes to an answering machine.
I would like to believe that the Saussers are acting in good faith, but I am beginning to have my doubts.
I certainly hope the Saussers will offer to reimburse my unused shares at the end of the season. I am fed up!
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Rebecca on July 9, 2010 Permalink |
I completed and submitted the survey and showed up to pick up my vegetables at 8:30 AM this morning (expecting a line, I arrived early). I waited until 10 AM and no one showed up. Will the boxes that I ordered for today be there tomorrow?
The Saussers are in way over their heads…if you are going to sell 6,000 shares (which grossed them $210,000), you need to be prepared to deal with 6,000 relationships. They should have a full-time employee to answer phones/emails. When I call to discuss a problem, I expect to (a) be able to speak with an adult who can answer my questions; or (b) have my call returned by such an adult — all I ever get is the Sausser's children who either can't answer my questions or make things up. Emails go unanswered. And now…when you call on the phone, the line just rings and rings and never goes to an answering machine.
I would like to believe that the Saussers are acting in good faith, but I am beginning to have my doubts.
I certainly hope the Saussers will offer to reimburse my unused shares at the end of the season. I am fed up!